terbo6 Privacy Policy

About the Platform Operator

terbo6 ("Platform", "we", "terbo6") is an online casino and sports betting platform operating under international licensing, providing gaming services to eligible users in Malaysia. This Privacy Policy document ("Policy") describes our practices regarding the collection, use, storage and disclosure of your personal information ("Personal Information") when you access or use terbo6 services.

This Policy applies to all users who register an account, make a deposit, play games or interact with any part of the terbo6 platform. If you do not agree with any part of this Policy, you are requested not to use our platform.

Personal Information We Collect

During the period you register and use terbo6 services, we may collect the following information:

• Registration Information — full name, date of birth, gender, mobile phone number, email address and password (stored in encrypted form).
• Identity Verification Information — a copy of your identity card (MyKad), passport or other identification documents required for account verification and legal compliance purposes.
• Financial Information — e-wallet details (Touch 'n Go eWallet, Boost), DuitNow information, bank account numbers for FPX, or crypto wallet details (USDT, BTC, ETH) required to process deposits and withdrawals.
• Usage Data — login records, betting history, transaction history, game preference settings and other technical data related to your activity on the platform.
• Technical Information — IP address, device type, operating system, web browser type and cookie data collected automatically when you visit our platform.

We only collect information that is genuinely necessary to provide a safe, legitimate and quality service. Unnecessary data collection is not practised at terbo6.

Purpose of Information Use

The Personal Information we collect is used exclusively for the following purposes:

• Registration and management of user accounts, including identity and age verification.
• Processing deposits and withdrawals through supported payment methods.
• Account verification and compliance with Know Your Customer (KYC) requirements and anti-money laundering measures.
• Providing customer support via live chat and email in Malay and English.
• Sending important notifications related to accounts, transactions, policy updates and security information.
• Analysing usage patterns for the purpose of platform improvement and user experience.
• Detecting and preventing fraudulent activity, account misuse and security breaches.
• Compliance with legal obligations and applicable international licensing regulations.

terbo6 will not use your information for third-party marketing purposes without your consent. Any promotional communications from terbo6 itself may have consent withdrawn at any time.

Disclosure of Information to Third Parties

terbo6 does not sell your personal information to any third party. However, in the context of platform operations, we may share information with certain parties within a limited scope:

• Payment Providers — e-wallet processors, FPX banking gateways and crypto platforms require the transaction information necessary to complete your payments securely.
• Game Providers — gaming software providers (such as slot and live casino providers) receive the minimum session data necessary to deliver games to you.
• Legal Authorities — we are required to disclose information when ordered by a competent court or legitimate law enforcement authority.
• Licensing Bodies — information required to fulfil licensing conditions and compliance audits may be shared with the licensing body that issued our operating licence.

All third parties dealing with terbo6 are bound by strict confidentiality agreements and data protection obligations. We ensure that a standard of data protection equivalent to our own is observed by all partners.

Data Security Measures

The security of your personal information is a priority for terbo6. We implement a range of technical and organisational security measures to protect data from unauthorised access, alteration, disclosure or destruction:

• Data encryption during transmission using the latest SSL/TLS protocols.
• Password storage using strong hashing algorithms — original passwords are not stored in plain text.
• Strict internal access controls — only authorised personnel may access user information, and only as required by their role.
• Continuous system monitoring and auditing to detect any suspicious activity.
• Two-factor authentication (2FA) is available for user accounts as an additional layer of security.

Cookie Policy

The terbo6 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small files stored on your device when you visit our website. The types of cookies we use are:

• Essential Cookies — required for the basic operation of the platform, including login sessions and account security. These cookies cannot be disabled.
• Functional Cookies — allow the platform to remember your preferences such as language, currency and display settings.
• Analytical Cookies — help us understand how users interact with the platform so we can make ongoing improvements.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the overall functionality of the platform. By continuing to use terbo6, you agree to the use of cookies in accordance with this policy.

Data Retention Period

terbo6 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Specifically:

• Account information is retained for the duration the account is active and for a defined period after account closure to meet legal and audit obligations.
• Financial transaction records are retained in accordance with applicable legal and licensing requirements.
• Customer support communication logs are retained for reference and service improvement purposes.
• Data that is no longer required will be securely deleted or anonymised in accordance with our data management procedures.

If you request account closure, we will process the request within a reasonable period while ensuring all legal obligations are met first.

User Rights

As a terbo6 user, you have the following rights regarding your personal information:

• Right of Access — you have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification — you may request that we correct any information that is inaccurate or incomplete.
• Right of Erasure — you may request deletion of your personal information, subject to legal obligations and licensing requirements.
• Right to Object — you have the right to object to the processing of your information for direct marketing purposes at any time.
• Right to Restrict Processing — in certain circumstances, you may request that we limit the way we process your data.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. All requests will be processed within a reasonable time and no later than the prescribed period.

Amendments to This Policy

terbo6 reserves the right to modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service improvements. Any material changes will be communicated to you through:

• A clear notice on the main page of the platform or within your account.
• A notification email sent to the address registered with your account.
• An updated "Effective" date at the top of this document.

Your continued use of the terbo6 platform after changes are announced will be considered your acceptance of the updated policy. You are advised to review this page periodically to stay informed of our latest policy.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how terbo6 handles your personal information, our support team is ready to help:

• Live Chat — available 24/7 in Malay and English via the chat icon at the bottom corner of the platform.
• Email — send your enquiry to [email protected]. We will respond within a reasonable timeframe.

We are committed to handling every privacy-related enquiry seriously and transparently. Your trust in us is the foundation of the relationship we build with every player at terbo6.